At odelivieries we want you to be completely satisfied with your purchase.

If you’re not satisfied, we offer a straightforward return and exchange policy.

Return Timeframe

You have 35 days from the date you receive your order to initiate a return or exchange.

Eligibility Conditions

To be eligible for a return or exchange:

  • The item must be unused and in the same condition that you received it.
  • It must be in its original packaging with all tags and labels attached.
  • You must provide a receipt or proof of purchase or order number.

Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • personalized/custom-made goods, perishable items.

How to Initiate a Return & Exchange Policy

To start a return or exchange, please follow these steps:

  1. Visit our online return portal at [Link to return portal or email address].
  2. Provide your order number and the email address used at checkout.
  3. Follow the instructions to receive a Return Merchandise Authorization (RMA) number and a prepaid shipping label (if applicable).
  4. Package the item securely, preferably in the original packaging, and send it to the address provided.

Refunds and Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within two business days.
  • Exchanges: If you request an exchange for a different size, color, or style, the replacement item will be sent out once the original item is received and inspected.

Shipping Costs

  • [Choose one: Customers are responsible for return shipping costs, which will be deducted from your refund OR We offer free returns and will provide a prepaid label].
  • If the item is defective or we made an error with your order, we will cover the return shipping costs.
  • Original shipping charges are non-refundable.

Contact Us

If you have any questions about your return, please contact us at [Email Address] or [Phone Number].